Terms of service

Terms of Service

Overview

Welcome to Vinovo.

These Terms of Service govern your use of the Vinovo website, online store, products and related services.

Throughout these Terms, the terms “Vinovo”, “we”, “us” and “our” refer to:

Vinovo VOF
Groeneweg 26
2661 KX Bergschenhoek
The Netherlands

KVK number: 98441493
VAT ID: NL868496819B01
Email: vinovogifts@outlook.com
Phone: +31 6 36552926

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy and Refund & Return Policy.

If you do not agree with these Terms, you should not use our website or purchase our products.

Nothing in these Terms excludes, restricts or limits any rights that cannot legally be excluded or limited under applicable consumer law.

1. Eligibility and Use of Our Website

You may use our website only for lawful purposes.

When placing an order, you must provide information that is accurate, complete and current, including your name, email address, billing information, shipping address and any personalization information required for your order.

You are responsible for ensuring that the information you submit is correct.

If you create an account, you are responsible for maintaining the confidentiality of your account details and password.

You may not use our website:

  • For unlawful or fraudulent purposes

  • To infringe intellectual property rights

  • To transmit harmful software or malicious code

  • To collect information about other users without authorization

  • To interfere with the security or operation of our website

  • To submit unlawful, abusive, defamatory, discriminatory or otherwise prohibited content

  • To attempt unauthorized access to any part of our website or systems

We reserve the right to restrict or terminate access to our services where there is a legitimate reason to do so.

2. Our Products

Vinovo specializes in personalized and non-personalized gifts, including engraved wooden products and other customized items.

We make reasonable efforts to display and describe our products accurately.

However, photographs, digital mock-ups, previews and product images are intended to provide a representation of the finished product. The exact appearance may vary slightly.

Your screen settings, lighting conditions, photography and other factors may cause colors to appear differently.

Natural Materials

Many Vinovo products are made from wood or other natural materials.

Natural variations may include differences in:

  • Grain

  • Knots

  • Texture

  • Color

  • Shade

  • Engraving darkness

  • Engraving contrast

These natural characteristics are not normally considered defects.

Laser engraving may also vary slightly in darkness and appearance because different areas of natural wood respond differently to the engraving process.

Minor natural variations do not mean that a product is defective.

3. Personalized and Custom Products

Many Vinovo products are made specifically according to information provided by the customer.

Personalization can include, for example:

  • Names

  • Initials

  • Dates

  • Messages

  • Quotes

  • Photographs

  • Drawings

  • Logos

  • Company branding

  • Custom artwork

  • Customer-selected designs

You are responsible for carefully checking all information submitted with your order before completing your purchase.

Please check spelling, capitalization, punctuation, dates, names and all other personalization details.

Customer Errors

If we produce the product correctly according to the information you submitted, we are generally not responsible for errors contained in that information.

For example, if you submit an incorrectly spelled name and we engrave that name exactly as submitted, this is not considered a production error by Vinovo.

Where possible, we may offer a discounted replacement at our discretion, but we are not required to provide a free replacement for customer-submitted errors unless applicable law provides otherwise.

Vinovo Errors

If we make a mistake and the finished personalization does not correspond to the information or approved design supplied for your order, please contact us.

Where the issue is our responsibility, we will provide an appropriate remedy in accordance with applicable law and our Refund & Return Policy.

4. Personalization Previews and Design Placement

If we provide an engraving preview, digital mock-up or other design representation, this is intended to give you an indication of the final result.

Unless expressly agreed otherwise, minor differences may occur in:

  • Positioning

  • Scale

  • Spacing

  • Engraving tone

  • Line thickness

  • Alignment

  • Appearance on the natural material

These differences may result from the manufacturing process, the dimensions of the particular product or natural material characteristics.

Where you explicitly approve a proof or design before production, you are responsible for checking the approved design carefully.

Approval does not remove your statutory rights if the final product materially differs from what was approved or is otherwise defective.

5. Customer-Uploaded Images, Logos and Artwork

Our website may allow you to upload photographs, logos, drawings, text or other materials for use in a personalized product.

By providing such material, you confirm that:

  • You own the material; or

  • You have the necessary permission, license or other legal right to use it for the requested product.

You must not provide content that unlawfully infringes another person's copyright, trademark, privacy, portrait rights or other intellectual property or personal rights.

You must also not provide content that is unlawful or that we reasonably consider inappropriate for production.

We reserve the right to refuse or cancel an order containing material that we reasonably believe:

  • Is unlawful

  • Infringes another person's rights

  • Contains illegal threats or harassment

  • Contains prohibited discriminatory or hateful content

  • Could expose Vinovo to legal liability

If an order is refused before production for one of these reasons, amounts already paid for the affected product will normally be refunded unless we have already incurred non-recoverable costs due to an unlawful submission and applicable law allows those costs to be withheld.

License to Fulfil Your Order

You grant Vinovo a limited, non-exclusive right to use, reproduce, modify or convert customer-supplied material only to the extent reasonably necessary to:

  • Create your personalized design

  • Prepare the material for engraving or production

  • Manufacture your product

  • Fulfil your order

  • Resolve a customer-service issue relating to the order

Submitting content for personalization does not automatically give Vinovo permission to use that content or the finished personalized product for unrelated advertising or marketing purposes.

Where separate permission is required for marketing use, we will ask for it separately.

Our handling of personal information is also subject to our Privacy Policy.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

After your order is placed, you will normally receive an electronic confirmation.

We reserve the right to reject or cancel an order where there is a legitimate reason, including:

  • A product is unavailable

  • There is an obvious pricing or technical error

  • Payment cannot be processed

  • We reasonably suspect fraud

  • The requested personalization cannot reasonably be produced

  • Customer-supplied content violates these Terms

  • Delivery to the requested destination is not reasonably possible

If we cancel an order after receiving payment and no amount is lawfully due for products already supplied, we will refund the applicable amount.

7. Business and Corporate Orders

Vinovo accepts orders from both consumers and businesses.

Business customers may order personalized products for purposes including:

  • Corporate gifts

  • Employee gifts

  • Customer gifts

  • Events

  • Weddings and hospitality

  • Promotional purposes

  • Business branding

Where a purchaser is acting wholly or mainly in the course of a business, consumer-specific statutory rights may not apply.

Additional or separately negotiated conditions may apply to large-volume, wholesale or custom business orders.

Where separate written terms for a business order conflict with these Terms, the separately agreed business terms will take priority for that order.

Products displaying another company's logo or intellectual property may only be ordered by someone who has the necessary authority or permission to use that material.

8. Prices

Product prices are displayed on our website.

The price applicable to your purchase will normally be the price displayed when you place your order, subject to correction of obvious errors as permitted by law.

Prices, promotions and discounts may change from time to time.

A later change in price does not normally affect an order that has already been accepted.

Promotional offers may be subject to additional conditions.

Unless stated otherwise, discounts cannot necessarily be combined.

9. Taxes, Customs and Import Charges

Taxes applicable to your purchase will be displayed or calculated where appropriate.

For international orders, additional import duties, local taxes, customs fees or handling charges may apply depending on the destination country.

Where these charges are not collected by Vinovo during checkout, they may be charged by local authorities, customs agencies or delivery providers.

Unless applicable law or the order confirmation states otherwise, the recipient is responsible for such destination-country import charges.

Customs procedures may also cause delivery delays outside Vinovo's reasonable control.

10. Payment

You agree to provide accurate and authorized payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be performed by Shopify Payments or other third-party payment providers.

We do not guarantee acceptance of every available payment method for every order or country.

If a payment is reversed, declined or identified as potentially fraudulent, we may suspend or cancel the relevant order where legally permitted.

11. Order Changes and Cancellations

Because personalized products may enter production quickly, please contact us as soon as possible if you want to make a change.

Email: vinovogifts@outlook.com

We may voluntarily allow changes or cancellation if production has not progressed too far.

However, because personalized products are made according to the customer's specifications, a statutory right of withdrawal may not apply to them.

Once personalization, preparation, engraving or production has begun, we cannot guarantee that an order can be changed or cancelled.

This does not affect any rights you may have if the product is defective, damaged or incorrectly supplied.

12. Shipping and Delivery

We ship orders to destinations made available through our online store.

Delivery dates and transit times shown on our website are estimates unless we expressly state otherwise.

We make reasonable efforts to dispatch orders within the indicated timeframe, but delivery may be affected by circumstances such as:

  • Carrier delays

  • Customs procedures

  • Severe weather

  • Strikes

  • Public holidays

  • Incorrect address information

  • Events outside our reasonable control

If a delay gives you a statutory right to cancel or another legal remedy, these Terms do not remove that right.

Risk During Delivery

For consumer orders where Vinovo arranges shipping, the risk of loss of or damage to the goods remains with Vinovo until you, or a third party designated by you other than the carrier, physically receive the goods.

If you independently appoint a carrier that was not offered by Vinovo, different rules may apply as provided by applicable law.

13. Incorrect Shipping Information

Customers are responsible for providing a complete and correct delivery address.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

If an order is returned because incorrect or incomplete delivery information was supplied by the customer, additional shipping costs may apply before the order can be sent again, provided this is permitted by applicable law.

This does not apply where Vinovo or a carrier acting on our instructions caused the addressing error.

14. Returns and Refunds

Returns, refunds, exchanges and damaged-item claims are governed by our Refund & Return Policy available on our website.

Our voluntary return policy does not limit statutory consumer rights.

Eligible non-personalized products may be covered by our 30-day voluntary return policy.

Personalized and custom-made products generally cannot be returned simply because the customer has changed their mind, subject to applicable law.

Products that are damaged, defective or incorrectly supplied remain covered by applicable statutory consumer rights.

15. EU Right of Withdrawal and Personalized Goods

Consumers in the European Union generally have a statutory right to withdraw from qualifying distance purchases within 14 days without giving a reason.

However, this right generally does not apply to goods made to the consumer's specifications or goods that are clearly personalized.

This means that personalized or engraved Vinovo products made according to your individual instructions will generally not qualify for the statutory 14-day withdrawal right.

The exception may apply from the point at which the personalized contract is concluded and does not necessarily depend on whether production has already begun.

Any possibility Vinovo offers to cancel a personalized order before production is therefore a voluntary service and does not necessarily create an ongoing statutory right to cancel.

The personalized-product exception does not remove your legal rights if the product is defective, damaged, incorrect or otherwise fails to conform to the contract.

For complete information about returns and withdrawal rights, please see our Refund & Return Policy.

16. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If the item is damaged, defective, incorrect or materially different from what you ordered, contact us as soon as reasonably possible at:

vinovogifts@outlook.com

To help us resolve the issue, we may ask you to provide:

  • Your order number

  • A description of the problem

  • Photographs of the item

  • Photographs of the packaging where relevant

Where Vinovo is responsible for the issue, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

  • Repair

  • Replacement

  • Price reduction

  • Refund

Where a return is reasonably required because we supplied a faulty, damaged or incorrect product, Vinovo will bear the reasonable return shipping cost where required by law or our Refund & Return Policy.

17. Intellectual Property

Unless otherwise indicated, the content of the Vinovo website and materials created by Vinovo are owned by or licensed to Vinovo.

This may include:

  • The Vinovo name and branding

  • Logos

  • Website designs

  • Product photographs

  • Original engraving designs

  • Graphics

  • Illustrations

  • Text

  • Videos

  • Product descriptions

  • Layouts and other creative materials

These materials may be protected by Dutch, European Union and international intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, copy, publish, sell, commercially exploit or create derivative commercial materials from Vinovo-owned content without permission, except where applicable law allows such use.

Ownership of customer-supplied artwork remains with the relevant rights holder.

18. Third-Party Intellectual Property

References to third-party brands, names or products do not imply affiliation, sponsorship or endorsement unless expressly stated.

If a customer asks us to reproduce a third-party logo, photograph, artwork or other protected material, the customer is responsible for ensuring that they have the appropriate permission to do so.

Vinovo may refuse requests where we reasonably believe that the requested use would infringe a third party's rights.

Nothing in these Terms gives you ownership of intellectual property belonging to Vinovo, Shopify or any other third party.

19. Third-Party Services and Links

Our website may include links, applications, payment services or functionality provided by third parties.

These third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or conduct of third-party websites that we do not control.

However, nothing in this section limits Vinovo's responsibility where applicable law makes us responsible for a service used as part of fulfilling our obligations to you.

20. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate the online store.

Products purchased through our store are sold by Vinovo, not by Shopify.

Vinovo is responsible for the sales contract between you and Vinovo, subject to these Terms and applicable law.

Shopify may process certain information relating to your use of our website as described in our Privacy Policy and Shopify's own applicable privacy documentation.

21. Privacy

We process personal information in accordance with our Privacy Policy and applicable data-protection legislation, including the General Data Protection Regulation where applicable.

Our Privacy Policy explains matters including:

  • What information we collect

  • Why we collect it

  • How we use it

  • Who we may share it with

  • How long it may be retained

  • Your privacy rights

  • How to contact us regarding your personal information

Please review our Privacy Policy before using our services.

22. Reviews, Feedback and Customer Content

If you voluntarily submit a product review, testimonial, suggestion or other feedback to Vinovo, you confirm that the content is truthful to the best of your knowledge and that you have the right to submit it.

We may display genuine reviews and feedback on our website or other business channels where permitted by applicable law and consistent with our Privacy Policy.

We will not knowingly present fabricated customer reviews as genuine reviews.

Where a review or testimonial was incentivized, we may disclose that fact where required by law.

We may remove content where reasonably necessary because it is:

  • Unlawful

  • Fraudulent

  • Abusive or threatening

  • Spam

  • Unrelated to the product or service

  • Infringing another person's rights

  • Containing personal information that should not be publicly displayed

Submitting a product review is separate from submitting personal photographs, names or personalization materials for fulfilment of an order. Order personalization material will not automatically be used for marketing simply because it was provided to us to make the product.

23. Errors and Inaccuracies

Occasionally our website may contain typographical errors, inaccurate information or omissions relating to matters such as:

  • Product descriptions

  • Availability

  • Pricing

  • Promotions

  • Shipping charges

  • Delivery estimates

We may correct these errors and update information.

If an obvious error affects an order you have already placed, we will handle the situation in accordance with applicable law and will contact you where necessary.

We will not use this section to unfairly change an agreed contract after purchase.

24. Availability

Products may be offered in limited quantities and may be discontinued.

We may limit quantities where reasonably necessary, including for inventory, fraud prevention or production capacity.

If an ordered product becomes unavailable after you place your order and we cannot reasonably provide an agreed alternative, we will refund the applicable amount paid for the unavailable product.

25. Prohibited Uses

You must not use our website or services:

  • In violation of applicable law

  • To infringe intellectual property rights

  • To harass, threaten or unlawfully discriminate against others

  • To submit fraudulent information

  • To distribute malware or harmful software

  • To attempt unauthorized access to our systems

  • To interfere with website functionality or security

  • To scrape or extract data in a way prohibited by applicable law or our technical access controls

  • To impersonate another person or organization

  • To place fraudulent orders

We may take reasonable technical or legal measures to protect our website and services against misuse.

26. Automated Systems and AI Agents

Automated systems, bots, AI agents or similar tools must not access or interact with our services in a manner that:

  • Circumvents security measures

  • Circumvents technical access restrictions

  • Falsely impersonates a human

  • Interferes with normal website operation

  • Extracts protected content unlawfully

  • Places unauthorized or fraudulent orders

We may restrict automated access where reasonably necessary to protect our website, customers, business or intellectual property.

Nothing in this section prohibits uses that cannot lawfully be restricted.

27. Disclaimer

We aim to keep our website accurate, secure and available.

However, we cannot guarantee that access to our website will always be uninterrupted or completely error-free.

General informational content on our website is provided for informational purposes and should not be treated as professional, legal, medical, financial or other specialist advice unless expressly stated otherwise.

Nothing in this section limits warranties, conformity requirements or other rights that consumers are entitled to under mandatory law.

28. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits mandatory statutory consumer rights.

To the extent permitted by applicable law, Vinovo will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

For business customers, to the extent permitted by law, Vinovo is not liable for indirect business losses such as loss of profit, loss of revenue, loss of opportunity or loss of anticipated savings unless separately agreed in writing.

Any limitation of liability in these Terms applies only to the extent legally permitted.

29. Force Majeure and Events Outside Our Control

Vinovo will not be responsible for failure or delay caused by circumstances outside our reasonable control to the extent permitted by applicable law.

Examples may include:

  • Natural disasters

  • Extreme weather

  • War

  • Terrorism

  • Government action

  • Major carrier disruption

  • Widespread network or infrastructure failure

  • Strikes outside Vinovo

  • Customs disruption

  • Public-health emergencies

We will take reasonable steps to reduce the effects of such events where possible.

Any mandatory rights you have because of a substantial delay remain unaffected.

30. Indemnification for Business Misuse

Where permitted by law, a business customer who unlawfully uses our services, infringes third-party rights through customer-supplied material or materially breaches these Terms may be responsible for reasonable losses directly resulting from that breach.

This provision does not apply to consumers in a manner that would remove or unfairly restrict mandatory consumer protections.

31. Termination or Suspension

We may suspend or terminate access to our website or customer accounts where reasonably necessary, including in cases of:

  • Fraud

  • Abuse

  • Security threats

  • Serious breach of these Terms

  • Illegal activity

Termination of website access does not remove rights or obligations relating to orders already placed unless the relevant order is also lawfully cancelled.

Terms that by their nature are intended to continue after termination will remain applicable.

32. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where possible.

The remainder of these Terms will continue to apply.

33. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean we waive that right.

Any waiver must be interpreted narrowly and applies only to the particular circumstances for which it was given.

34. Assignment

You may not transfer contractual rights or obligations to another person where this would materially affect Vinovo without our consent, except where applicable law gives you the right to do so.

Vinovo may transfer its rights and obligations as part of a lawful business transfer, restructuring or similar transaction, provided this does not reduce mandatory rights of consumers.

35. Governing Law

These Terms and contracts concluded with Vinovo are governed by the laws of the Netherlands.

For consumers, this choice of law does not deprive you of mandatory consumer protections that apply under the law of your country of habitual residence where those protections cannot legally be excluded by contract.

Any dispute will be submitted to the competent court determined under applicable law.

Nothing in these Terms prevents a consumer from bringing proceedings before a court that has jurisdiction under mandatory consumer-protection rules.

36. Changes to These Terms

We may update these Terms from time to time, for example because:

  • Our services change

  • Our business practices change

  • Applicable law changes

  • New functionality is introduced

  • Clarification is required

The version applicable to an order will generally be the version in effect when the relevant contract was concluded, unless a later change must apply by law or is expressly agreed.

Material changes will be communicated where required by applicable law.

The current version of these Terms will be available on our website.

37. Entire Agreement

These Terms, together with policies expressly incorporated into them and any specific terms agreed for an order, constitute the agreement relating to your use of our services and purchases from Vinovo.

Where separate terms are specifically agreed for a business or custom order, those terms take priority to the extent of any conflict.

Nothing in this section limits statements or information that form part of the contract under mandatory consumer law.

38. Contact Information

Questions regarding these Terms of Service can be sent to:

Vinovo VOF
Groeneweg 26
2661 KX Bergschenhoek
The Netherlands

Email: vinovogifts@outlook.com
Phone: +31 6 36552926

KVK number: 98441493
VAT ID: NL868496819B01