SHIPPING & RETURNS
Made quickly. Sent carefully.
Vinovo is built for worldwide gifting, with most personalised orders made within 1–3 business days.
DELIVERY
Worldwide shipping from the Netherlands.
Most personalised Vinovo orders are prepared within 1–3 business days. Once dispatched, delivery times vary by country and selected shipping service. The most relevant rates and estimated options are shown during checkout.
Tracking is provided where available. International orders may be subject to local customs, taxes or import charges depending on the destination and local rules.
Personalised returns
Because personalised products are created specifically to your instructions, change-of-mind returns generally do not apply. If your product arrives damaged, defective or differs from the personalisation submitted with your order, contact us as soon as possible with your order number and photos.
Address changes
If you notice an address error after ordering, contact us immediately. Once a parcel has been handed to the carrier, changes may no longer be possible.
QUESTIONS, ANSWERED
A few things you may want to know.
Personalisation should be exciting, not confusing. Here are the questions customers ask most often.
Still need help? Contact us →When will my order ship?
Most orders leave our workshop within 1–3 business days.
Will I receive tracking?
Yes, where the selected shipping service provides tracking you will receive the tracking information after dispatch.
Do you ship to my country?
Our store is configured for worldwide shipping. If checkout offers a delivery option for your address, we can ship there.