HELP & FAQ
Everything you need before you order.
Personalisation, shipping, photos, returns and gifting — the essentials in one place.
QUESTIONS, ANSWERED
A few things you may want to know.
Personalisation should be exciting, not confusing. Here are the questions customers ask most often.
Still need help? Contact us →How long will my order take to make?
Our usual production time is 1–3 business days before dispatch. Delivery time varies by destination and shipping service.
Do you ship worldwide?
Yes. Vinovo ships worldwide. Available shipping options and estimated delivery are shown during checkout.
Can I personalise with both text and a photo?
Yes on photo-enabled products. Add your text and font, then upload one image for engraving preparation.
Which image file types do you accept?
Supported products can accept common image and artwork formats including JPG, JPEG, PNG, WEBP, HEIC/HEIF, SVG and PDF.
What if my image is not suitable?
We keep the original upload attached to your order. If an automated preview is not suitable, the original remains available for manual preparation.
Can personalised products be returned?
Personalised products are made specifically for you and are generally excluded from standard change-of-mind returns. If an item is damaged, defective or made incorrectly, contact us so we can resolve it.
Can I order corporate gifts in bulk?
Yes. Our Corporate Gifts page is designed for logo engraving, larger quantities, tiered pricing and quote requests.
Can I track my order?
Once your order has shipped, you will receive tracking details. You can also use our Track Order page where supported by the connected shipping service.