HELP & FAQ
Everything you need before you order.
Personalisation, shipping, photos, returns and gifting — the essentials in one place.
QUESTIONS, ANSWERED
A few things you may want to know.
Personalisation should be exciting, not confusing. Here are the questions customers ask most often.
Still need help? Contact us →How long will my order take to make?＋
Our usual production time is 1–3 business days before dispatch. Delivery time varies by destination and shipping service.
Do you ship worldwide?＋
Yes. Vinovo ships worldwide. Available shipping options and estimated delivery are shown during checkout.
Can I personalise with both text and a photo?＋
Yes on photo-enabled products. Add your text and font, then upload one image for engraving preparation.
Which image file types do you accept?＋
Supported products can accept common image and artwork formats including JPG, JPEG, PNG, WEBP, HEIC/HEIF, SVG and PDF.
What if my image is not suitable?＋
We keep the original upload attached to your order. If an automated preview is not suitable, the original remains available for manual preparation.
Can personalised products be returned?＋
Personalised products are made specifically for you and are generally excluded from standard change-of-mind returns. If an item is damaged, defective or made incorrectly, contact us so we can resolve it.
Can I order corporate gifts in bulk?＋
Yes. Our Corporate Gifts page is designed for logo engraving, larger quantities, tiered pricing and quote requests.
Can I track my order?＋
Once your order has shipped, you will receive tracking details. You can also use our Track Order page where supported by the connected shipping service.